At Flareo, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

This Return & Refund Policy explains the conditions and procedures for returns, refunds, and exchanges for purchases made through https://flareo.shop/.

1. Return Eligibility

Customers may request a return within 14 days of receiving their order.

To qualify for a return:

• The item must be unused, unworn, and in its original condition
• The item must be returned in the original packaging
• Proof of purchase or order confirmation is required

We reserve the right to refuse returns that do not meet these requirements.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Final sale or clearance items
• Gift cards
• Personalized or customized products
• Items damaged due to misuse or improper handling

3. Return Process

To initiate a return, please contact our customer support team with your order details.

Once your return request is approved, we will provide instructions for returning the item.

Customers may be responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Photos of the item and packaging
• A brief description of the issue

We will review the matter and work quickly to provide a suitable resolution.

5. Refunds

After receiving and inspecting the returned item, we will notify you whether your refund has been approved or rejected.

Approved refunds are processed within 3 business days.

Refunds are issued to the original payment method used during purchase. Depending on your payment provider or financial institution, additional processing time may apply before the refund appears in your account.

6. Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you would like to request an exchange, please contact our customer support team for assistance.

7. Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return procedure outlined in this policy.

8. Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

Flareo

Website: https://flareo.shop/

Contact Page: https://flareo.shop/contact-us/

Email: support@flareo.com

Phone: +1 303 802 8721

Address:
1660 W Midway Blvd, Broomfield, CO 80020, United States

Business Hours:
Monday – Friday, 9:00 AM – 19:00 PM (USA Time)

Live Chat: Available on our website for immediate assistance.